Shipping & Returns
*Please note that the following section only applies to health food stores and naturopaths (our wholesale customers)*
New Terms effective Sept. 1, 2013
For FREE shipping, the minimum order should total $300.00 or more.
Minimum order (with shipping charge only) is $200.00.
Orders under $200.00 are subject to a shipping fee plus a $20.00 handling fee.
We will ship orders with Canpar or Canada Post ONLY.
Store returns (via customer): Life Choice will accept retail customer returns with customer name, phone number, and reason for return to the store. Life Choice will either take back the returned product and provide an account credit or just provide an account credit (dependent on product type and quantity). For this reason, please contact Life Choice head office for instructions regarding the returned product.
Store returns (not via customer): If product received is damaged or short-dated, Life Choice will offer either an exchange or credit towards the next order. For returns which are not customer returns, or for which Life Choice is not at fault, a 15% restocking fee will be applied against the credit; the products must also be unopened and at least 9 months from expiry, or the return cannot be accepted. We will be accepting customer returns only with a name and a phone number. We require you to ship the product back to us. After receiving the parcel, we will credit you the product or/and shipping cost. Credit will be applied with your next order or will be refunded to your credit card. For retail customers, if the product is not a customer return or an error, a 15% restocking fee will be applied against your credit or refund. Also, at the time of return, the product must be at least 9 months from expiry; otherwise, we cannot accept the return.
Please report any billing or shipping errors within 5 days. The proper adjustments will be made immediately.